Air Canada Billing Changes

As part of Air Canada and Orbit Insurance Services’ commitment to protecting your privacy, we are updating our payment options for insurance premiums. With these updates, payroll deduction is no longer a payment option for Orbit insurance policies. 


We’re committed to ensuring our customers get the support they need during this change. If you have been paying your premium via payroll deduction, you will hear from us when you need to update your payment method for your policy(ies).


Due to this change, we are experiencing a higher call volume and there may be delays in sending or receiving documents. We appreciate your patience as we work through this change.


Rest assured, we are still maintaining our relationship with Air Canada and are happy to assist with your insurance needs. If you have any questions, please view the FAQs below or email us at twis@orbit.ca.

FAQ

As part of Air Canada and Orbit Insurance Services’ commitment to protecting your privacy, we are updating our payment options for insurance premiums. Due to this change we can no longer offer payroll deduction as a method of payment. We offer other secure methods of payment for your insurance premium, such as pre-authorized deductions through your bank account, or full payment through online banking or by credit card.

Unfortunately, we can no longer add a policy to your payroll deduction. We offer other secure methods of payment for your new policy, such as pre-authorized deductions through your bank account, or full payment through online banking or by credit card. We will be in touch about updating your payment plan ahead of your policy’s renewal date.

We offer other secure methods of payment for your insurance premium: pre-authorized deductions through your bank account, or full payment via online banking or credit card. To set up a pre-authorized deduction plan, we require a void cheque for the account you’d like the premium to be withdrawn from. Your premium amount will be paid directly to Aviva or Traders instead of Orbit. You will see Aviva or Traders on your bank statement. 

Please contact us within 60 days of your policy renewal to update your payment method.

We recommend updating your payment method as soon as you can, to ensure it’s as up to date as possible. Please note the information you provide will be used at the time of your renewal. We will provide you with notice about updating your billing information ahead of your renewal date.

If your method of payment is not updated before your renewal date, we are here to assist you and guide you through this process. If you receive a notice of cancellation, please contact us immediately at 800-363-0960.

If you have been paying your insurance premium in full to us, as of your upcoming policy renewal, your premium payment will be payable to Aviva Canada Inc. You will receive your renewal package with instructions on how to pay Aviva directly. If you want to pay your annual premium via pre-authorized payments through your bank account, please follow the instructions on your notice to update your payment method.